Perspective · Conversation design
Conversation design in the era of AI agents
What changed when agents learned to reason and act, what never will, and why the discipline matters more than ever.
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Notes from the practice.
Articles by Maaike on conversational AI, agent design, evals and the craft, written between shipping real agents.
More articles are on their way: knowledge audits, taxonomy for RAG, and eval frameworks that regulators (and users) can trust. Subscribe below to get them first.